Refund policy

Refund Policy

Preorders. The Shorey is sold as a preorder, made in monthly batches. You can cancel your preorder for a full refund any time before production of your batch begins. Email hello@myshorey.com with your order number.

Faulty or damaged items. If your Shorey arrives faulty or damaged, contact us within 14 days of delivery at hello@myshorey.com with your order number and photos. We’ll arrange a replacement or full refund, including return shipping, at no cost to you.

Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Questions? Email hello@myshorey.com. We reply personally, usually within 2 business days.

Terms of Service. Replace everything with:

Terms of Service

By using myshorey.com, you agree to purchase products at the prices listed at the time of order.

Preorders. The Shorey is sold as a preorder, made in monthly batches. Each batch closes on the last day of the month, and orders ship about 4 weeks after. Delivery dates are estimates. You can cancel a preorder for a full refund any time before production of your batch begins.

All content on this site, including the Shore Band™ name and SHORE branding, is the property of Shore Things Australia.

We may update these terms, our prices and product availability at any time. This does not affect your rights under the Australian Consumer Law.

Questions: hello@myshorey.com.