Refund policy

Refund Policy

SHORE Australia (Shore Things Australia) wants you to love your Shorey. Here's how returns and refunds work.

Founders Collection pre-orders
Products in the Founders Escape Collection are currently sold out and represent our first production run, arriving Spring 2026. Once available for purchase, orders are final once samples have shipped, except in the case of a faulty or damaged item.

Faulty or damaged items
If your Shorey arrives faulty or damaged, contact us within 14 days of delivery at hello@myshorey.com with your order number and photos of the issue. We'll arrange a replacement or full refund, including return shipping costs, at no charge to you.

Change of mind
We accept change-of-mind returns within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached. Return shipping costs for change-of-mind returns are the responsibility of the customer. Refunds are processed to your original payment method within 5–10 business days of us receiving the returned item.

How to start a return
Email hello@myshorey.com with your order number and reason for return. We respond personally to every request, usually within 2 business days.

Sizing exchanges
Ordered the wrong size? We're happy to exchange for a different size (Kids, Teen, or Adult) within 30 days of delivery, subject to availability, provided the item is unworn and unwashed and of an equal value. If the exchange is of a different value, it may require additional charges. 

Questions? Reach us any time at hello@myshorey.com.